Privacy & Cookie Policies

Roscam Family Dental Practice Privacy Policy

This privacy policy describes the manner in which Roscam Family Dental Practice collects, processes and protects any information that you provide to us.

At Roscam Family Dental Practice, patient confidentiality is one of our core values and every member of the team is firmly committed to respecting and safeguarding the privacy and confidentiality of all our patients and their data. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in strict accordance with our privacy policy.

Roscam Family Dental Practice reserves the right to make changes to this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from April 2024.

At Roscam Family Dental Practice, we only collect data for legitimate purposes relating to the  provision of our services. This data includes:

  • Identity and contact data such as your name, age, PPSN, email address, phone number, in addition to any further personal information which you include when using the ‘Contact Us’ section of our website.
  • Details of your doctor, dentist and relevant Medical Consultant(s)
  • Information relating to your medical, dental and treatment history
  • X-rays, clinical photographs and study models
  • Treatment Plans including associated costs Treatment Consent Forms, Assessments and Questionnaires relating to your treatment.
  • Notes of conversations or incidents that might occur for which a record must be kept
  • Any correspondence with other healthcare professionals relating to you including reports and agreed referrals to other healthcare professionals


We will regularly update your personal data, including details relating to your dental/medical care, to keep it relevant. We ask that you please inform us of any significant changes, such as a change of address or other contact details, at your earliest convenience. It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.
You have access to a copy of your personal data (upon written request to Roscam Family Dental Practice) and the right to have data rectified if incorrect as well as to have your data erased (subject to certain restrictions)

Any information or data that is collected is for the purpose of providing you with exceptional dental care efficiently and safely at all times.

In the course of your care, members of the dental team may access your records for the purposes of:

  • To create a patient chart and book/reschedule appointments
  • To prepare for and carry out your treatment.
  • To identify and generate a prescription
  • To generate a work certificate
  • To generate  a report/referral letter to another healthcare professional (dictate/print/email)
  • To review correspondence or any other documents from other healthcare professionals 
  • To generate, collate, print, scan, photocopy, email or post your records if you instruct us to forward them to another healthcare professional
  • To generate, collate, print, scan, photocopy, email or post insurance or medico-legal reports
  • To send reminder calls/texts/emails for your appointments with your consent

To meet our legal and regulatory requirements we retain all your records while you are a patient at Roscam Family Dental Practice and for a period of time after that. We do not retain records for any longer than is necessary. We retain all adult records for 8 years after the last treatment. In the case of children and young adults, the records are kept until the patient’s 25th birthday; or their 26th birthday if the young person was 17 when they finished treatment. If a patient dies before their 18th birthday, records are kept for 8 years.

At Roscam Family Dental Practice, we pride ourselves on our strong commitment to patient confidentiality and privacy and ensuring that all collected information is stored safely and securely. This assurance is one of our core values and every member of the team at Roscam Family Dental Practice is dedicated to respecting and safeguarding the privacy and confidentiality of all our patients and their data. 

Roscam Family Dental Practice is registered with the Data Protection Commissioner and has a number of physical, technical and organisational security measures in place to ensure that all personal data which  is under our control is prevented from being lost, misused, disclosed, altered or accessed in any unauthorised manner. We have additionally implemented procedures to deal with any suspected personal data breach and we will notify you of a breach where we are legally required to do so. Dr. Neysan Chah is the primary Data Protection contact for Roscam Family Dental Practice.

At Roscam Family Dental Practice we respect the trust that you place in us when you share your information with us. We do not ever sell patient information and will not distribute patient information to any third parties unless with the prior consent of our patients when providing information to external services. It is practice policy to send you a reminder of when your next ‘check-up’ is due. This reminder is sent to you by text message/ telephone/email. We seek your consent to use your personal data for this purpose and advise you of your right to refuse to have your data used for this purpose.

Access to your personal data is on a ‘need-to-know’ basis. This prohibits the release of your information to a spouse, partner, family member or other third party without your explicit consent. A copy of your records will only be transferred to another practice, healthcare professional, insurance provider or other third party upon your written request.

You have access to a copy of your personal data (upon written request to Roscam Family Dental Practice) and the right to have data rectified if incorrect. You have the right to request that data is erased, however, certain restrictions may apply in this regard which be communicated clearly upon review of the request. You also have the right to opt out of marketing or reminder services that the practice may offer its patients from time to time (e.g. appointment reminder messages). If you contact us to ask about or make any changes to your personal information we may ask you to identify yourself. This practice policy serves to help us protect your information.

Our website may on occasion contain links to other websites of interest. On leaving the roscamdental.ie domain, we have no control over the privacy or safety policies for any external websites. Therefore, we cannot be responsible for the protection and privacy of any information you may provide to these websites and these sites would not be covered by this privacy statement. Please exercise caution when providing information to third parties and if in doubt look at the privacy statement applicable to the website.

Roscam Family Dental Practice reserves the right to make changes to this notice from time to time. You can always find an updated copy of this policy on display in the practice or on our website.

Roscam Family Dental Practice Online Cookie Policy

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on the website footer. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

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